b'22 Foster a positive work culture Having a positive, inclusive work culture boosts employee morale and productivityhelping our staff feel good and always have a great attitude when serving our clients. We strive to create a work environment where our entire staff feels valued, appreciated, and encouraged to contribute their best.23 Give back to your communityBusiness is not just about profitits also about being a good steward to the community that enabled our success. We believe in the importance of giving back to our community and contributing to its ongoing development and well-being.24 Stay humbleRegardless of our successes, we strive to remain humble. Were always willing to learn from others, acknowledging that theres always room for improvement.25 Stick to your core valuesFrom the very start, we have been committed to maintaining good habitsand refining behaviors that grow us and help our clients. We dedicate ourselvesto always:Do the right thing Practice straight talkBe a fanatic about response times Have a positive attitudeTake the initiative Under-promise and over-deliver Regardless of what has happened during the past 25 years, we have reinforced behaviors that collectively drive our ability to provide clients with the utmost customer service and help us strive for their continual satisfaction.'